Terms of service

TERMS OF SERVICE

Welcome to Diamond Blue.

These Terms of Service govern your use of the Diamond Blue website, online store, products, services, content and related features.

By accessing or using the Diamond Blue website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

Diamond Blue may update these Terms from time to time. The latest version will be published on this page.

1. Website Access and Accounts

You may use the Diamond Blue website only for lawful purposes.

When placing an order or creating an account, you agree to provide accurate, complete and current information.

You are responsible for maintaining the security of your account information and for activities carried out through your account.

Diamond Blue may restrict or terminate access where there is a violation of these Terms or misuse of the website.

2. Our Products

Diamond Blue makes reasonable efforts to ensure that product descriptions, photographs, specifications, colors and other product information are accurate.

Slight differences may occur because of screen settings, photography, lighting or manufacturing variations.

Product specifications, availability, prices and descriptions may be updated or changed from time to time.

Diamond Blue reserves the right to discontinue products or limit product quantities where necessary.

3. Orders

When you place an order through the Diamond Blue website, you are requesting to purchase the selected products.

An order is considered accepted when Diamond Blue confirms the order.

Diamond Blue may decline, cancel or modify an order in situations including product availability issues, incorrect pricing or product information, suspected fraudulent activity, incorrect customer information or delivery limitations.

If an order is cancelled after payment has been received, any applicable refund will be processed according to the circumstances and our Refund Policy.

Please review your order details carefully before completing your purchase.

4. Prices and Payments

Product prices displayed on the Diamond Blue website are subject to change.

The applicable product price is generally the price displayed when the order is placed, unless an obvious pricing error or other exceptional circumstance applies.

Promotional offers may have separate terms and conditions.

Available payment methods, including Cash on Delivery where applicable, will be displayed during the ordering process or confirmed when your order is placed.

You agree to provide accurate payment, billing, shipping and contact information.

5. Shipping and Delivery

Diamond Blue delivers orders across Pakistan.

Orders are normally processed within 1–2 business days after confirmation.

Estimated delivery time is generally 2–5 business days after dispatch. Delivery may take longer for remote areas or because of circumstances outside our control.

Delivery times may be affected by courier delays, public holidays, weather conditions, high order volumes, remote locations and other unforeseen circumstances.

For complete information, please refer to our Shipping & Delivery Policy.

6. Returns, Refunds and Exchanges

Eligible Diamond Blue products may be returned within 7 days of receiving the order, subject to the conditions of our 7 Days Return & Refund Policy.

Returned products generally must be unworn and unused, in their original condition and packaging, and accompanied by applicable tags, accessories and warranty card.

Products that have been worn, damaged, modified, misused or returned without required packaging or accessories may not qualify for a return.

For complete eligibility requirements, return procedures, refunds and exchanges, please refer to our 7 Days Return & Refund Policy.

7. Warranty

Warranty coverage varies by product.

Where applicable, warranty information and applicable terms are provided on the relevant Diamond Blue product page or with the product.

Warranty coverage may not apply to damage caused by misuse, accidents, unauthorized repairs or modifications, improper handling or circumstances outside the applicable warranty terms.

For warranty questions, customers may contact Diamond Blue with their order number and product details.

8. Intellectual Property

All content on the Diamond Blue website, including the Diamond Blue name and logo, product names and designs, written content, photographs, graphics, videos, website design, product descriptions, branding and visual elements, is owned by Diamond Blue or used with appropriate rights or permissions, unless otherwise stated.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, copy, distribute, modify, publish, sell or commercially exploit Diamond Blue website content without prior written permission, except where permitted by applicable law.

9. Third-Party Services and Links

The Diamond Blue website may contain links, services, payment systems, applications or other features provided by third parties.

Diamond Blue does not control third-party websites or services and is not responsible for their content, policies, availability or practices.

Your use of third-party services may be subject to the terms and policies of those third parties.

10. Shopify

The Diamond Blue online store is powered by Shopify.

Shopify provides the ecommerce platform and technical infrastructure that allows Diamond Blue to operate its online store.

Purchases made through the Diamond Blue store are transactions between the customer and Diamond Blue.

11. Privacy

Information collected through the Diamond Blue website is handled according to our Privacy Policy.

Information may be collected and processed for order processing, payment processing, delivery, customer support, website operation, security and service improvement.

Please review our Privacy Policy for additional information.

12. Customer Feedback

If you voluntarily submit reviews, feedback, suggestions, photographs or other content to Diamond Blue, you grant Diamond Blue permission to use that content for legitimate business purposes, including displaying, reproducing or promoting customer feedback.

You remain responsible for ensuring that content you submit does not violate the rights of another person or organization.

Diamond Blue may remove or decline to publish content that is unlawful, misleading, abusive, offensive or otherwise inappropriate.

13. Website Information and Errors

Diamond Blue makes reasonable efforts to maintain accurate information on the website.

However, the website may occasionally contain typographical errors, inaccurate information, outdated information or omissions relating to products, prices, promotions, availability, shipping or other content.

Diamond Blue reserves the right to correct errors and update information when necessary.

14. Prohibited Activities

You agree not to use the Diamond Blue website for unlawful purposes, fraud, impersonation, unauthorized access, interference with website security, distribution of malicious software, collection of personal information without authorization or infringement of intellectual property rights.

Diamond Blue may restrict or terminate access where there is reasonable evidence of misuse or violation of these Terms.

15. Search Engines and Automated Access

Search engines and legitimate automated systems may access publicly available Diamond Blue website content for indexing, discovery, accessibility, security or other legitimate purposes, subject to applicable technical rules.

Authorized third-party services and agents may access the website where such access is permitted and complies with applicable requirements.

Automated access must not overload or disrupt the website, access private areas, collect personal information without authorization, circumvent security controls or perform fraudulent or abusive activities.

16. Disclaimer

Diamond Blue provides website information and services on an “as available” basis.

We make reasonable efforts to maintain accurate product and website information, but we do not guarantee that the website will always be uninterrupted, completely error-free or continuously available.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Diamond Blue will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms or infringement of the rights of another person or organization.

19. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

20. Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, 7 Days Return & Refund Policy and other applicable policies, constitute the terms governing your use of the Diamond Blue website and services.

21. Changes to These Terms

Diamond Blue may update or modify these Terms from time to time.

Any updated version will be published on this page.

Your continued use of the website after changes are published may constitute acceptance of the updated Terms to the extent permitted by applicable law.

22. Governing Law

These Terms and your use of the Diamond Blue website are intended to be governed by the applicable laws of Pakistan, subject to any mandatory rights and protections provided to customers under applicable law.

Any disputes will be handled by the courts having lawful jurisdiction over the matter.

23. Contact Information

If you have questions about these Terms of Service, please contact:

Diamond Blue

Email: diamondbluepk@gmail.com

For order-related questions, please include your order number and relevant product details so we can assist you efficiently.