Shipping policy

Shopping Policy

Welcome to Diamond Blue

Thank you for shopping with Diamond Blue. We are committed to providing premium-quality watches and an excellent shopping experience. Please read our shopping policy before placing your order.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping

  • We deliver across Pakistan.

  • Estimated delivery time is 2–5 business days, depending on your location.

  • Delivery times may vary during holidays, sales, or due to unforeseen courier delays.

Payment Methods

We accept:

  • Cash on Delivery (COD)

  • Bank Transfer (if available)

  • Other secure payment methods offered during checkout

Order Tracking

After your order is dispatched, tracking details will be sent to your registered email address or phone number (if applicable).

Returns & Exchanges

  • We accept returns or exchanges only for products that arrive damaged, defective, or incorrect.

  • Requests must be made within 7 days of receiving your order.

  • The product must be unused, in its original packaging, and include all accessories.

  • Items damaged due to misuse or normal wear are not eligible for return or exchange.

Cancellations

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

Product Information

We strive to display our products and colors as accurately as possible. However, slight variations may occur due to different screen settings or lighting conditions.

Warranty

If a warranty is offered for a specific watch, it will be clearly mentioned on the product page. Warranty coverage applies only to manufacturing defects and does not cover damage caused by accidents, misuse, water exposure (unless specified), or unauthorized repairs.

Privacy

Your personal information is kept secure and is used only for processing your orders, customer support, and improving your shopping experience. We do not sell or share your personal information with third parties except as necessary to complete your order.

Contact Us

If you have any questions regarding your order or this Shopping Policy, please contact us:

Diamond Blue
Email: diamondbluepk@gmail.com

Thank you for choosing Diamond Blue. We appreciate your trust and look forward to serving you.