7 Days Return & Refund Policy

At Diamond Blue, we want you to be satisfied with your purchase. If you receive an eligible item and are not satisfied with it, you may request a return within 7 days of receiving your order, subject to the conditions below.

Eligibility for Return

To be eligible for a return:

• The return request must be made within 7 days of receiving the order.
• The watch must be unworn and unused.
• The watch must be returned in its original condition and packaging.
• All original tags, accessories, warranty card, box and other included items must be returned with the product.
• Proof of purchase or order details may be required.
• The product must not have been damaged, modified or misused after delivery.

Products that do not meet these conditions may not be eligible for return or refund.

How to Request a Return

To request a return, contact us at:

Email: diamondbluepk@gmail.com

Please provide:

• Order number
• Customer name
• Reason for return
• Photos or videos of the product, if applicable

Do not send the product back before your return request has been approved by Diamond Blue.

Once your return request is approved, we will provide the necessary return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your watch arrives damaged, defective, or different from the product you ordered, contact us as soon as possible at diamondbluepk@gmail.com with your order details and clear photos/videos of the issue.

After reviewing the issue, we will provide the appropriate solution according to the circumstances.

Non-Returnable Situations

A return may not be accepted if:

• The 7-day return period has expired.
• The watch has been worn or used.
• The product shows signs of damage caused after delivery.
• The watch has been modified, opened, repaired or tampered with.
• Original packaging, tags, warranty card or included accessories are missing.
• The product has been damaged because of misuse, accident, water exposure beyond its stated resistance, or improper handling.
• The product was purchased during a sale or promotional offer, where the promotion specifically states that it is non-returnable.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return.

If the product is defective, damaged during delivery, or incorrectly supplied by Diamond Blue, we will review the case and provide the appropriate return solution.

For returns due to change of mind or personal preference, the customer may be responsible for applicable return shipping costs.

Refunds

Once we receive your returned product, it will be inspected.

If the return is approved, the refund will be processed using the applicable payment method.

Refund processing time may vary depending on the payment method and financial institution.

If a returned product does not meet our return conditions, we may reject the refund or adjust the refundable amount where applicable.

Exchanges

If you would like to exchange a product, please contact us at diamondbluepk@gmail.com within 7 days of receiving your order.

Exchange requests are subject to product availability and the same eligibility conditions described in this policy.

Important Note

The 7-day return period begins from the date the customer receives the order.

Diamond Blue reserves the right to review each return request and determine eligibility according to this policy.

Contact Us

For return or refund questions, contact:

Diamond Blue
Email: diamondbluepk@gmail.com

Please include your order number in your email so we can assist you more efficiently.